Customer Service Excellence

10/25/2010

Course Number: 1750-C

Discover why improving your service to consumers is a career investment. Learn how to provide service that meets the needs and expectations of every consumer. Course content includes: recognize the importance of customer service; understand the communication process; recognize the value of face-to-face interactions; describe how to effectively use the telephone to communicate; identify techniques for interacting with diverse customers; identify techniques for handling challenging situations; explain the role of technology in customer service; describe the importance of effectively working with internal customers. Textbook cost is additional

Course Information

Location:

Online

Current Registrations: 0

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Materials:

$70.00 + taxes and fees

Length of Course:

10 weeks

Credits:

2.00

Cost

Members:

$399.00

Nonmembers:

$499.00